SUPPORT, SHIPPING & RETURNS.
Order questions
Include your order confirmation email or the email address you checked out with.
That is all we need to find you.
Delivery
5 to 12 business days within the United States.
Production time is included in that.
Who you are buying from
The store at 9thmansocial.club is operated by 9th Man Social Club LLC, based in Oceanside, California. The club is the seller and merchant of record for every order — the name on your card statement, the party responsible for fulfilling your order, and the party that issues any refund.
Payments are processed by Stripe. Card details are entered on Stripe’s own hosted checkout page and are never received or stored by us. Our storefront is built and operated for the club by Interlink Collaborations, which provides the technology but is not the seller.
What we sell
Branded apparel and accessories — t-shirts, hooded sweatshirts, and can coolers — currently ranging from $7.99 to $42.77 per item. Prices are in US dollars and are shown on each product before you add it to your bag. Shipping is calculated and displayed at checkout, before you pay. There are no subscriptions, memberships, recurring charges, or digital products — every purchase is a single, one-time charge for physical goods.
Club membership itself is free and entirely separate from the shop. Joining the email list never costs anything and never requires a purchase.
Shipping and delivery
- Where we ship. The United States only, including addresses reachable by standard carriers. We cannot currently ship internationally, and checkout will not accept a non-US address.
- How long it takes. Plan on 5 to 12 business days from the moment you order. Roughly the first half of that is production — your item does not exist until you buy it — and the rest is transit.
- What it costs. A single flat standard-shipping rate, quoted for your actual bag and shown at checkout before payment. There is no hidden handling fee added afterwards.
- Tracking. You will get a shipping notification with tracking as soon as your order leaves the print facility. Multi-item orders occasionally ship in more than one parcel, so a partial delivery is not a problem — the rest is on its way.
- Busy periods. Holiday runs and new drops can add a few days to production. We would rather tell you that here than quietly miss the estimate.
Delivery windows are good-faith estimates, not guarantees, and once a parcel is with the carrier its timing is out of our hands. If your tracking has not moved in seven days, email us and we will chase it.
Returns and refunds
The short version. Because every item is printed to order specifically for you, we cannot accept returns or exchanges for a change of mind or for ordering the wrong size. If your item arrives damaged, defective, or is not what you ordered, tell us within 30 days and we will replace it or refund it in full — your choice, at no cost to you.
What we will always make right
Contact us within 30 days of delivery if your order arrives:
- damaged in transit;
- misprinted, with a flawed or peeling print, or otherwise defective in materials or workmanship;
- as the wrong item, wrong size, or wrong colour compared with what your confirmation says; or
- not at all, where tracking shows it was never delivered.
Email info@9thman.club with your order email and a photo of the problem where there is something to photograph. We will send a replacement at no charge or refund you in full, whichever you prefer. Do not ship anything back unless we ask you to — for a misprint we almost never need the item returned, and you should never pay return postage for our mistake.
What we cannot take back
We cannot accept returns, exchanges, or refunds for items that arrived exactly as ordered and are simply not wanted — including the wrong size chosen at checkout, a change of mind, or a gift that missed. A made-to-order garment cannot be restocked or resold, so a return of that kind is a total loss for a small club. Please check the size guide on the product page before ordering, and email us if you are between sizes; we would much rather answer that question first than disappoint you afterwards.
This policy does not affect your rights under California law for goods that are defective or not as described. Nothing here limits the implied warranties that California’s Song-Beverly Consumer Warranty Act gives you on consumer goods.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. We issue the refund within 2 business days of agreeing it; your bank then takes its own time, usually five to ten business days, to show it on your statement. Original shipping is refunded whenever the fault was ours.
Changing or cancelling an order
Orders go into production almost immediately after payment, which is what keeps delivery times short — so the window to change one is very small. Email us the moment you realise something is wrong. If production has not started we will cancel or amend it and refund you in full. If it has already started we usually cannot, but tell us anyway and we will do what we can.
Wrong shipping address? Same rule, with more urgency. Once a parcel ships to an address you entered incorrectly we cannot recover it, and a reprint has to be paid for again. If a carrier returns an undeliverable parcel to us, we will refund the item price and reach out about reshipping.
Payment and security
Checkout is hosted by Stripe on Stripe’s own domain. Your card number never touches this website or the club’s systems — we receive only a confirmation that payment succeeded, plus the name, email, phone number, and shipping address needed to actually deliver your order. Stripe is a PCI Service Provider Level 1 certified processor.
You will see a charge from the club on your statement at the time you order, not at the time it ships. If a charge appears that you do not recognise, email us before disputing it — we can usually identify it in minutes, and a chargeback on a small club’s account is painful to unwind.
Privacy requests
To see, correct, or delete the personal information we hold about you, or to unsubscribe from club emails, email info@9thman.club with “Privacy Request” in the subject line. The privacy policy explains what we collect, who it goes to, and your rights under California law in full.
Common questions
Do I have to be a member to buy?
No. The shop is open to anyone. Membership is free and gets you event invites, not a discount code.
Can I pick it up locally instead of paying shipping?
Not at the moment. Items ship direct from the print facility to you, so there is no club inventory to collect from.
Is sales tax added?
Any tax that applies to your order is calculated and shown by Stripe at checkout, before you pay. The total on the checkout page is the total you are charged — nothing is added afterwards.
Will more designs be added?
Yes. New drops are announced to the email list first. Joining is free.
Something else?
Email info@9thman.club. A real person from the club reads it, and we aim to answer within 2 business days.